Refund & Returns Policy

Last Updated: 5th June,2026

Overview

At MAHIADORN, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards.

Eligibility for Returns

Returns may be accepted only if:

• The product received is damaged during transit.
• The product received is incorrect.
• The item has a manufacturing defect.

Customers must notify us within 48 hours of delivery by providing photographs and relevant details.

Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products
• Products damaged due to misuse
• Products showing signs of wear or alteration
• Items without original packaging or invoice
• Precious metal products whose seals or tags have been removed

Return Process

To initiate a return:

1. Contact our customer support team.
2. Share your order number and product images.
3. Upon approval, instructions for return shipment will be provided.

Products returned without prior approval may not be accepted.

Refunds

Once the returned item is inspected and approved:

• Refunds will be processed within 7–10 business days.
• Refunds will be issued to the original payment method whenever possible.

Exchange Policy

Subject to product availability, eligible items may be exchanged instead of refunded.

Cancellation Policy

Orders may be cancelled before dispatch. Once shipped, cancellation requests cannot be guaranteed.

Shipping Policy

Last Updated: [Date]

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

During peak seasons, festivals, or promotional events, processing times may be extended.

Shipping Coverage

MAHIADORN currently ships across India. International shipping may be available upon request and subject to applicable regulations.

Delivery Timelines

Estimated delivery timelines:

• Delhi NCR: 1–3 business days
• Major Indian cities: 3–7 business days
• Remote locations: 5–10 business days

Delivery timelines are estimates and may vary due to unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Order Tracking

Customers will receive tracking information once the order has been dispatched.

Failed Delivery Attempts

If delivery cannot be completed due to incorrect address information or customer unavailability, additional shipping charges may apply for re-dispatch.

Risk and Ownership

Ownership of products passes to the customer upon successful delivery.

Customers should inspect packages upon receipt and report any visible damage immediately.